Protecting customer data is a core part of the DialNext platform. We use industry-standard security practices to help safeguard your account, communications, and business data while providing reliable cloud calling and messaging services.
This guide explains how DialNext protects your data, how you can manage your information, and where to find additional privacy information.
Data Protection
DialNext helps protect your account and communication data using modern security practices.
This includes protecting information related to:
- User accounts
- Contacts
- Call history
- SMS conversations
- Voicemail
- Call recordings
- Platform settings
Additionally, all communication between your browser or application and DialNext is encrypted using HTTPS (TLS).
Call Recordings and Messages
Call recordings, voicemails, and SMS conversations are stored securely within the DialNext platform.
Access to this information is restricted to authorized users within your workspace based on their assigned permissions.
We recommend limiting workspace access to users who require it for their role.
User Access Controls
Workspace administrators can control who has access to platform features and business data.
Depending on user permissions, team members may be able to:
- View call history
- Access recordings
- Send and receive SMS
- Manage contacts
- Configure integrations
- Access analytics
Review user permissions regularly and remove access for inactive users.
Data Retention
Your data remains available while your DialNext account is active, subject to your organization’s configuration and applicable legal requirements.
If you need additional information about data retention, contact the DialNext support team.
Data Export
You can export supported business data from your DialNext workspace when available.
Examples include:
- Contacts
- Call history
- SMS history
- Reports
If you require assistance exporting your data, contact our support team.
Account Deletion
If you no longer wish to use DialNext, you can request account deletion by contacting our support team.
Before requesting account deletion, we recommend exporting any business data you want to retain.
Some information may be retained where required by applicable laws or contractual obligations.
Privacy Compliance
DialNext is committed to protecting customer privacy and handling personal information responsibly.
Depending on your location and how you use the platform, privacy regulations may include:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Other applicable local privacy laws
If you have questions about how your information is processed, please contact our support team.
Best Practices for Keeping Your Account Secure
To improve account security, we recommend:
- Use a strong, unique password.
- Do not share login credentials.
- Review workspace members regularly.
- Remove inactive users.
- Keep your browser and operating system updated.
- Access DialNext only from trusted devices and networks.
Following these best practices helps protect your account and customer information.
Privacy Policy
For complete information about how DialNext collects, uses, stores, and protects personal information, please review our Privacy Policy.
The Privacy Policy explains:
- What information we collect
- How we use your information
- How long data may be retained
- Your privacy rights
- How to contact us regarding privacy requests
Frequently Asked Questions
Is my communication encrypted?
Yes. Communication between your browser or application and DialNext is encrypted using HTTPS (TLS).
Can I export my data?
Yes. Supported business data can be exported where available. Contact our support team if you need assistance.
How do I request account deletion?
Contact the DialNext support team to request account deletion. We recommend exporting important data before submitting your request.
Where can I learn more about privacy?
Please review the DialNext Privacy Policy for complete details about how your information is handled.
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Additional Resources
Privacy Policy
Need Help?
If you have questions about security, privacy, or your account data, contact us at help@dialnext.io.
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